Terms of service
REFUNDS AND EXCHANGES
The item(s) I purchased do not fit, how do I return?
• Our exchange & returns policy can be found here along with a copy of the returns form. If you fit the return/exchange criteria, please fill in the returns form and include in your parcel with the applicable items. All returned/exchanged items must be processed through our online sales team, we cannot accept returns instore for goods that were purchased online.
What is a RAN and how do I get one?
• RAN stands for Return Authorisation Number, which is required to complete a return or exchange. Please email our online sales team at online.sales@polaris.com to secure your RAN.
FITMENT AND SIZING
How do I know if the part/accessory will fit my unit?
• We try to provide as much fitment information as possible by listing compatible models within the description of each part. Please double check with our online sales team if you are unsure as opened parts, as well as parts that you have attempted to fit on your unit cannot be returned or exchanged. You can contact the team at online.sales@polaris.com
How do I know what size I am in clothing and helmets?
• We suggest referring to the size chart for the applicable item. If a size chart is not available, please contact the Online Sales team at online.sales@polaris.com and they can assist you. If you are still unsure, we recommend heading into your nearest store to try on the item or a similar item for size. If any purchased items do not fit, you are able to return them. Please refer to our returns policy found here for more information.
PAYMENTS
Are your payments secure?
• Yes, our online store is equipped with data encryption tools and meets a PCI level 1 compliancy for credit card processing. This means you can use your credit card safely and securely through either PayPal or AfterPay.
Do you offer layby?
• Unfortunately, we do not offer layby, but we do however offer Afterpay as a payment option, so you can pay in 4 installments every two weeks. To find out more information about Afterpay and how it works you can visit their website here.
How do I pay with Afterpay?
• Paying with Afterpay is super simple, simply select Afterpay as your payment method when you are checking out. This will take you to a new screen where you can log in or sign up to Afterpay and then follow the prompts to complete your transaction.