Shipping policy
SHIPPING AND ORDERS
Where do you ship?
• We ship to anywhere in Australia
What are the shipping costs?
• In Australia, we offer free shipping on all orders over $1100
• For orders under $1100 shipping will be calculated upon checkout.
Do you ship to NZ?
• We do not ship to New Zealand.
How long will it take to receive my order?
• We endeavor to have your orders delivered to you as quickly as possible and can usually deliver within 2-5 business days. Shipping times however do vary depending on your location and with current covid-19 impacts we have seen further delays. If you would like to chase up an ETA on your order, please contact us at online.sales@polaris.com
What postage service do we use?
• We send most packages through TOLL, Australia Post for PO Box. Please note large items cannot be sent to PO Boxes.
Do we offer express postage?
• Yes, all orders under $100 will be sent via air freight.
I haven’t received my order yet, what do I do?
• If it has been 5 business days or more, since you placed your order and you have a tracking number then please contact the courier company first and quote your tracking number for reference. If they are unable to provide a suitable response or information on your delivery then please contact our Online Sales Team at online.sales@polaris.com and we can investigate further for you.
Can I pick up my items from in store?
• Unfortunately, we do not offer click and collect through our online store and all orders are processed through our warehouse. If you would like to collect from your store, please contact them directly and they can advise availability and organise an order for you.
Find your dealer Are deliveries insured and signed for?
• No, our default setting is 'authority to leave' but customers can request to be signed for, they just need to put it in the 'notes' when placing the order.
Where do you ship from?
• All orders are shipped from our Melbourne warehouse.
Do you ship internationally?
• We only ship within Australia.