Shipping & Returns – Polaris Australia

Shipping & Returns

SHIPPING AND ORDERS


Where do you ship?

  • We ship to anywhere in Australia


What are the shipping costs?

  • In Australia, we offer free shipping on all orders over $1100
  • For orders under $1100 shipping will be calculated upon checkout.


Do you ship to NZ?

  • We do not ship to New Zealand.


How long will it take to receive my order?

  • We endeavour to have your orders delivered to you as quickly as possible and can usually deliver within 2-5 business days. Shipping times however do vary depending on your location and with current covid-19 impacts we have seen further delays. If you would like to chase up an ETA on your order, please contact us at online.sales@polaris.com


What postage service do we use?

  • We send most packages through TOLL, Australia Post for PO Box. Please note large items cannot be sent to PO Boxes.


Do we offer express postage?

  • Yes, all orders under $100 will be sent via air freight.


I haven’t received my order yet, what do I do?

  • If it has been 5 business days or more, since you placed your order and you have a tracking number then please contact the courier company first and quote your tracking number for reference. If they are unable to provide a suitable response or information on your delivery then please contact our Online Sales Team at online.sales@polaris.com and we can investigate further for you.


Can I pick up my items from in store?

  • Unfortunately, we do not offer click and collect through our online store and all orders are processed through our warehouse. If you would like to collect from your store, please contact them directly and they can advise availability and organise an order for you.


Find your dealer Are deliveries insured and signed for?

  • No, our default setting is 'authority to leave' but customers can request to be signed for, they just need to put it in the 'notes' when placing the order.


Where do you ship from?

  • All orders are shipped from our Melbourne warehouse.


Do you ship internationally?

  • We only ship within Australia.

 

RETURNS & EXCHANGES

STEP 1:

If there is an issue with the item you have received, please email us at online.sales@polaris.com, quoting the following:

  • Online Order Confirmation Number
  • Name
  • Address
  • Product Details
  • Whether You're Seeking a Refund or Replacement
  • Reason for Return or Exchange the reason for return

STEP 2:

We will then advise on how to proceed with the return, including providing you with a Return Authorisation Number (RAN). You will have 30 days from receipt of the item to return it to us.

All refund rights under both State and Commonwealth law apply.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

Please note:

  • Returned or Exchange items must be in original packaging with all labels attached in order for the refund or exchange to be processed. If labels have been removed or it is not in its original packaging, we will be unable to process a refund or exchange
  • The item(s) are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The parcel may take 7-10 working days to be returned to our Warehouse, unless sent via special delivery.

STEP 3:

Print the below returns form, complete the fields, and send with your parcel. 

Returns Form